We are seeking an experienced Senior Professional Services Engineer (NTRX) to join our Delivery & Engineering team. This role focuses on the remote installation, implementation, configuration, integration, and support of enterprise recording and compliance solutions for banking and financial services customers.

The ideal candidate will have strong expertise in NiCE NTR-x or similar recording platforms (e.g., Verint), telephony technologies, networking, Windows infrastructure, and customer-facing project delivery. You will collaborate closely with Architects, Project Managers, R&D;, Customer Support teams, and client stakeholders throughout the project lifecycle.

Key Responsibilities

- Install, configure, integrate, and upgrade NiCE NTR-x recording solutions in customer environments.
- Implement solutions on Windows Server and cloud-based platforms, following enterprise standards and project methodologies.
- Support end-to-end delivery activities, including solution design, configuration, testing, UAT support, validation, and go-live.
- Troubleshoot complex issues related to IP/SIP communications, telephony integrations, networking, and application performance.
- Collaborate with customer teams and third-party vendors to configure integrations across PBX, ACD, Microsoft Teams, Amazon Connect, and related platforms.
- Analyze packet captures, logs, and system diagnostics using Wireshark and other network analysis tools.
- Provide technical leadership during customer discussions, implementation workshops, and project review meetings.




- Coordinate with Support and R&D; teams on issue escalation, root-cause analysis, and resolution.
- Communicate proactively about project progress, risks, and technical updates.
- Support occasional after-hours, weekend, and cross-time-zone implementation activities as required.

Required Skills & Experience

- 5–10 years of experience in Professional Services, Implementation, Solution Delivery, or Technical Consulting roles.
- Hands-on experience with NiCE NTR-x, Verint, or other enterprise recording solutions.
- Solid knowledge of Microsoft Windows Server and Windows OS administration.
- Solid understanding of IP, SIP, RTP, VoIP, and telephony architectures.
- Strong networking fundamentals, including the OSI model, TCP/UDP, LAN/WAN, switches, routers, and NICs.
- Experience using Wireshark, packet analysis tools, and log troubleshooting techniques.
- Working knowledge of SQL and basic scripting; Shell or PowerShell preferred.
- Excellent customer-facing communication and stakeholder management skills.
- Prior experience working with banking or financial services customers is mandatory.

Preferred Skills

- Integration experience with Avaya, Cisco, Microsoft Teams, and Amazon Connect.
- Exposure to AWS, Azure, VMware, and Citrix environments.
- Knowledge of LDAP, SSO, Active Directory, DNS, Group Policy, HA/DR architectures, and database migrations.
- Experience with Microsoft SQL Server (2012 or later) administration.

Certifications (Good to Have)

- MCP / MCSE
- CCNA
- VMware certification
- Citrix certification
- AWS or Azure certification

📌 Senior Professional Services Engineer (NTRX) (Chandigarh)
🏢 AVISOFT
📍 Chandigarh