Position: Sr.
ServiceNow Developer

Location: Hyderabad/Bangalore/Chennai/Pune/Gurgaon/Mumbai - Hybrid

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

Job Description:

• Must have 8+ years of
experience in ServiceNow modules, with Human Resource Service Delivery (HRSD),
CSM, and IT Service Management (ITSM)

• Must have done multiple
end-to-end, full life cycle implementations of modules CSM, ITSM, HRSD

• Support ServiceNow Application
Users

• ServiceNow system support
including Production and Sandbox environments

• Covers modules: Case, HR Case,
Incident, Problem, Change, and Knowledge

• ITSM, CSM, HRSD, Portal,
Automation

• Reports and Dashboard

• Experience with Inbound and
Outbound integrations with ServiceNow. Move integrations from the custom API
call to the integration hub.

• ServiceNow Release upgrade
testing

• ServiceNow Application security
administration

• User training for users to
perform their day-to-day jobs by explaining ServiceNow standard practices

• Strong hands-on ServiceNow ITSM
experience, including scripting, configuration,



and production support.

• Good experience with ServiceNow
integrations, especially with external tools such as Jira and PagerDuty.

• Hands-on experience with CMDB
and Discovery.

• Robust experience with
JavaScript / ServiceNow scripting, Business Rules, Script Includes, Client
Scripts, UI Policies, Flow Designer, and related automation.

• Ability to design, build,
troubleshoot, and support REST/SOAP/API-based integrations.

• Experience handling integration
failures, data sync issues, authentication/connectivity issues, and production
incidents.

• Strong understanding of ITSM
processes such as Incident, Problem, Change, Request, and Service Catalog.

• Experience supporting
enterprise ServiceNow environments with minimal supervision.

• Strong troubleshooting and
problem-solving skills.

• Good communication skills and
ability to work directly with business and technical stakeholders.

• Should be com

📌 Sr. ServiceNow Developer (Hyderabad)
🏢 dotSolved System
📍 Hyderabad