Role Title
Vendor Management Analyst II
Department
Vendor Management Office (VMO) & Workplace Technology
Employment Type
Full-Time
Location
Hyderabad, India (Hybrid)
Working Hours
Shift Options: 13:00–22:00 IST (EMEA/NAMER overlap) or 10:00–19:00 IST
Reports To
Manager, Vendor Management Office
ROLE OVERVIEW
At Astreya, we power the technology that drives global enterprise operations. As a Vendor Management Analyst II, you will serve as a crucial backbone for our Vendor Management Office (VMO), ensuring operational excellence, commercial accuracy, and strong partner governance across our AV integration, facilities, network, and service desk partners.
This role is ideal for an analytical, detail-oriented qualified skilled in data reconciliation, SLA/KPI performance tracking, and vendor financial integrity. Working directly with raw ticket, contract, and invoice data, you will generate actionable insights and evidence packs for leadership and key governance reviews.
KEY RESPONSIBILITIES
1. Scorecards & SLA / OLA Reporting (Seat A lead)




• Build and publish the monthly partner scorecard from ticket data: SLA and OLA attainment, quality findings, chargebacks and remediation status.
• Reconcile partner self-reported performance against Astreya's own ticket records, and flag every variance with its cause.
• Prepare the monthly performance review and quarterly business review packs for the Vendor Relationship Manager III and the Manager.

2. Remediation & Incident Evidence (Seat A lead)
• Track remediation plans action by action against their dates and exit conditions, and raise slippage at the weekly sync.
• Assemble the incident and ticket trail, impact quantification and mitigation record for attribution cases within the agreed window.
• Maintain the jeopardy log of major incidents and partner-related readiness issues raised by the PMO and delivery functions.

3. Rate Card, Invoice & Credit Validation (Seat B lead)
• Validate Tier-1 partner invoices line by line again

📌 Vendor Coordinator III (Hyderabad)
🏢 Astreya
📍 Hyderabad