Job Description – Collections Officer

(Unique Job ID)

Designation

Collections Officer

Department

Bucket 4+ Collections

Level

L4

Employment Type

In office, Full time

Location

Pune RO

Reporting Manager Title

Area Collections Manager

Language

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Maximum 4 years

Domain Knowledge (Preferable)

Vehicle Finance (NBFCs or Banks). Collections Process

Job Purpose

To manage and support recovery efforts by assigning cases, guiding field teams, and handling high-risk accounts. Ensure smooth coordination, timely recoveries, and compliance with company and regulatory guidelines.

Key Responsibilities

• Handle a network of recovery /repossession agencies within the assigned territory.

• Onboard, train and review performance of recovery channel partners.

• Execute field recovery actions including skip tracing, settlements and closure of loan account.

• Review recovery data,



classify the portfolio based on the risk and allocate the cases to collection agencies on basis of their skillsets.

• Maintain ROR within the assigned portfolio as per defined business targets.

• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.

• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.

• Meet or call customers to understand payment delays, suggest suitable repayment plans, and resolve disputes respectfully, especially in sensitive situations.

• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.

• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.

• Ensure all recovery work follo

📌 -MC DMS-MADURAI-TN-BACL (Chennai)
🏢 Bajaj Auto
📍 Chennai