India's payments infrastructure is scaling at an unprecedented pace, and BBPS (NBBL) is at the heart of it. We are building a world-class team of payments professionals — Incident Commanders, Solution Architects, and Support Specialists — to own production stability, drive ecosystem integrations, and ensure that millions of transactions settle seamlessly, every single day. If you thrive in high-stakes, real-time environments and want to shape the backbone of India's bill payments ecosystem, this is your moment.

• Own and operate a 24x7 command centre for the NBBL (BBPS) payments ecosystem, ensuring round-the-clock production readiness and zero unplanned downtime.
• Act as Incident Commander during critical production events — leading bridge calls, driving cross-functional resolution, and managing real-time stakeholder communication.
• Lead production incident troubleshooting across transaction failures, latency spikes, 503 errors, and payment switch anomalies at scale.
• Manage and stabilize integrations with OUs, Banks, NBFCs, Billers, and Ecosystem partners,



ensuring seamless onboarding and sustained operational health.
• Own L1/L2 support operations end-to-end — including rosters, shift planning, SLA adherence, performance tracking, and team accountability.
• Analyse and resolve Reconciliation and Settlement issues, ensuring financial accuracy and timely closure across all partner touchpoints.
• Handle certificate, signature, and security flow related issues, maintaining the integrity and compliance of payment transactions.
• Design and continuously improve system architecture for reliability, scalability, and high availability under peak transaction loads.
• Strengthen monitoring and observability across the ecosystem — building and maintaining logs, alerts, and dashboards for proactive incident prevention.
• Drive Root Cause Analysis (RCA) for all major incidents and implement preventive measures to eliminate recurrence.
• Maintain and evolve runbooks, SOPs, a

📌 Lead Application Support (Chennai)
🏢 National Payments Corporation Of India (NPCI)
📍 Chennai