Summary

This role is strictly involved in business analysis, requirements documentation, and healthcare reference data support activities and does not involve direct access to Protected Health Information (PHI), Personally Identifiable Information (PII), or any secured or confidential client data. The work is limited to analysis of healthcare claims, reference code sets, and system configurations using governed datasets and does not include handling or processing of sensitive health or personal information.

You are responsible for ensuring that the right people are in the right place at the right time by creating, assigning, maintaining, and optimizing schedules that support forecasted demand and operational service goals.

This role supports schedule generation, schedule assignment, break and lunch optimization, offline activity planning, schedule maintenance, and compliance with business rules, labor requirements, and operational constraints. It partners closely with forecasting, RTA, operations, training, quality,



and global delivery teams to ensure schedules remain accurate and actionable.

Your role in our mission

Schedule Generation & Assignment

Create, review, or govern schedules based on forecasted volume, staffing requirements, shrinkage assumptions, skill needs, business rules, and operational constraints.

Assign schedules in alignment with shift bids, preferences, contractual obligations, labor rules, and account-specific operating requirements.

Identify schedule gaps, overstaffing, understaffing, and coverage risks before they affect service performance.

Break, Lunch & Offline Activity Optimization

Optimize breaks, lunches, training, coaching, meetings, and other offline activities to protect coverage while supporting employee and operational needs.

Coordinate with operations, training, quality, and leadership to schedule non-phone or non-production activities without compromising service targets.

Adjust schedule plans when business priorities,

📌 Workforce Management (India)
🏢 Gainwell Technologies
📍 India