Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

We are looking for a Senior Customer Success Engineer SME with a minimum 5 years of experience and deep expertise in Kubernetes, AI/ML workloads, and GPU infrastructure who is passionate about helping our customers scale and innovate with cutting-edge technologies.

As a Senior Customer Success Engineer at DigitalOcean, you will join a agile team dedicated to revolutionizing cloud computing and AI. You will be a key member of our advanced support team, helping DigitalOcean's strategic customers succeed by providing white-glove support and guidance across complex technical domains.



Reporting to the Manager of Customer Success Engineering, you’ll act as both a trusted advisor and a technical troubleshooter, empowering our customers to build and scale confidently on our platform.

What You'll Do:

• Act as a technical subject matter expert (SME) for Kubernetes, AI/ML workloads, and GPU-backed infrastructure.

• Troubleshoot and resolve advanced support cases related to orchestration, performance tuning, container networking, and GPU-based compute.

• Engage directly with our strategic and high-value customers via tickets, Slack, email, and live sessions.

• Partner with Engineering and Product teams to provide feedback on platform usability, bugs, and customer needs.

• Help shape internal runbooks, SOPs, and documentation to scale AI/ML and GPU-related support.

• Participate in incident management, root cause analysis, and retrospective reviews.

• Contribute to the architecture and

📌 Senior Customer Success Engineer I (Hyderabad)
🏢 DigitalOcean
📍 Hyderabad