Role Title
Vendor Relationship Lead IV
Department / Team
Vendor Management Office (VMO) · Delivery Governance
Reports To
Lead, Vendor Management Office
Location
Hyderabad, India · Hybrid
Working Hours
Standard IST business hours (10:00–19:00 IST)
Employment Type
Full time
ROLE OVERVIEW
Astreya is seeking a Vendor Relationship Lead IV to serve as the commercial and contractual anchor within our Vendor Management Office (VMO). In this role, you will own the day-to-day relationship with Tier-1 delivery partners, maintain the OLA framework and credit schedules that tie partner performance to client commitments, and establish commercial positions on attribution, rate cards, and change requests.
As a senior individual contributor within a collaborative team of five, you will review daily casework from Level I and Level II analysts, providing coaching on evidence standards and decision-making for complex cases. This role offers an excellent opportunity to drive vendor performance, maintain governance standards, and help shape our partner strategy.
KEY RESPONSIBILITIES
1.



Tier-1 Partner Relationship Ownership
• Act as the named relationship owner for the Tier-1 partners, running the weekly operational sync and preparing the monthly performance review with the Lead.
• Set expectations with partner account and delivery leads, and resolve open issues, jeopardy items and backlog through to closure.
• Escalate to the Lead with a recommended position, the evidence behind it and the commercial impact, never a relay of the partner's view.

2. OLA Framework, Contract & Credit Schedules
• Maintain the OLA register for each partner: decomposition of client SLAs and experience measures, response and resolution targets, coverage windows, escalation ladders and acceptance criteria.
• Review partner SLA, KPI and service-credit schedules against Astreya's own client commitments, and keep a contract gap log of every term that does not mirror the client contract.
• Prepare the requirement se

📌 Vendor Coordinator IV (Hyderabad)
🏢 Astreya
📍 Hyderabad