Summary

We are seeking an experienced ServiceNow Senior Developer to lead the design, development, and optimization of our HR Service Delivery (HRSD) and IT Service Management (ITSM) platforms. This pivotal role is essential for driving digital transformation initiatives, ensuring seamless integration between core HR systems, and delivering a superior employee experience through advanced automation and intelligent workflows. The successful candidate will act as a technical authority, leveraging deep expertise in the ServiceNow ecosystem to build scalable solutions that align with organizational goals and enhance operational efficiency.

Responsibilities

• Architect and implement robust integrations using Integration Hub, REST, and SOAP APIs to connect ServiceNow with external enterprise systems.

• Manage complex data synchronization and workflow automation across Workday, SAP SuccessFactors, and Oracle HCM environments.

• Design sophisticated automation processes utilizing Flow Designer, including Advanced Workflow Automation (AWA) and Virtual Agent configurations.





• Deploy and refine Generative AI capabilities, specifically Now Assist and Predictive Intelligence, to enhance service delivery and decision-making.

• Establish and maintain performance standards through Performance Analytics, Automated Test Framework (ATF), and rigorous platform governance protocols.

• Oversee the full lifecycle of ServiceNow HRSD and ITSM modules, ensuring alignment with business requirements and best practices.

• Develop and maintain advanced case management solutions for Core HR functions, Employee Relations, and the Employee Center Pro interface.

• Engineer high-performance Service Portals and custom applications to meet specific user needs and streamline service access.

Requirements
Requirements:

• Minimum of 8+ years of relevant qualified experience in IT services or software development.

• Proven expertise in ServiceNow HRSD and ITSM modules with a strong track rec

📌 ServiceNow Senior Developer – HRSD (India)
🏢 Vrinda International
📍 India