Seeking an experienced and dynamic Team Leader to lead a team in TCE Backoffice. The successful candidate will be responsible for managing daily operations, ensuring efficiency and accuracy in all back office functions, and leading a team to achieve performance targets and maintain high standards of service delivery.

Responsibilities
This leader is accountable for effectively driving the following:
• Key departmental metrics as defined by leader
• Team Performance
• Stakeholder Management
• Quality and Compliance
• Colleague engagement and Motivation

• The successful candidate should be able to inspire a team of specialists to achieve their goals by providing outstanding coaching, training, and development and by rewarding and recognizing accomplishments.• Lead and motivate the team, fostering a positive work setting and promoting teamwork. Provide coaching, mentoring, and professional development opportunities to team members
• Oversee daily operations of the back office, ensuring tasks are completed efficiently and accurately. Monitor workflows, identify bottlenecks,



and implement process improvements
• Set clear performance goals and expectations for team members. Conduct regular performance reviews, provide constructive feedback, and address any performance issues promptly.
• Ensure all back office activities adhere to company policies, procedures, and regulatory requirements. Implement quality control measures to maintain high standards of accuracy and compliance.
• Address and resolve any escalated servicing issues promptly and professionally. Ensure the team provides excellent support to internal and external customers
• Lead and participate in back office projects, ensuring timely and successful completion. Coordinate with other departments to align project goals and deliverable
• Prepare regular reports on team performance, operational metrics, and project progress. Analyze data to identify trends and make informed decisions.
• Accountable for prepara

📌 Team Leader-Operations (Gurugram)
🏢 American Express
📍 Gurugram