Specialist - Customer Care - Non - Voice
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a solid partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
Responsibilities:
Act as the non-technical subject matter expert for designated Intel products, serving as the primary escalation point for Level 2 support.

Accept and resolve Level 1 non-technical escalations; escalate unresolved issues to Intel Level 3 Product Support Engineers as needed.

Simulate customer issues to deliver timely solutions within defined service level agreements.

Serve as the key liaison with Intel Level 3 Product Support Engineers for product-related escalations and updates.

Monitor and evaluate agent interactions to ensure adherence to quality standards and product-specific requirements.

Support QA monitoring across contact types (phone, chat, etc.) and

📌 Specialist - Customer Care - Non - Voice 4A (Noida)
🏢 BrightClaim
📍 Noida