Key Responsibilities

* Provide technical guidance to ASMs, dealers, and service centres to resolve
complex product issues with minimal vehicle downtime
* Guide field teams in root cause identification using diagnostic tools,
telematics, log analysis, and technical documentation
* Analyse field failures, warranty claims, repeat repairs, breakdowns, and
telematics to identify failure patterns and emerging quality trends
* Author and publish technical advisories, troubleshooting guides, service
bulletins, and service manual updates
* Drive immediate Issue Containment Actions (ICA) for critical defects and
validate Permanent Corrective Actions (PCA) before field implementation
* Raise structured technical concern reports with supporting evidence and
present issues in Cross-Functional Team (CFT) meetings
* Conceptualize and innovate Digital Diagnostic APPs, tools, and telemetry
procedures to enhance service capabilities
* Lead First-Time-Right (FTR) repair initiatives to reduce repeat repairs and
improve overall technical issue turnaround time
* Build analytical dashboards to monitor technical KPIs and generate insights
supporting Engineering and Management decision-making
* Capture field feedback to refine service processes, repair methods, and




best practices across the entire dealer network
* Predict emerging quality concerns using statistical techniques, trend
analysis, and predictive failure modeling
* Maintain technical knowledge databases to ensure field learnings and
failure analysis reports are shared across the organization
* Develop technical training content and conduct workshops/webinars for
dealer technicians and field teams
* Monitor the effectiveness of implemented corrective actions in the field to
confirm long-term issue resolution
* Facilitate seamless communication across field operations, engineering,
quality, and dealer networks for quick technical escalations

Ideal Candidate

* Bachelor’s Degree/Diploma in Mechanical Engineering, Electrical
Engineering, Electronics Engineering, Automobile Engineering, or Mechatronics.
* Specialization or certification in Electric Vehicle Technology is preferred.
* 3–5 years of experience in Automotive or Electric Vehicle Technical
Support, Product Quality, Service Engineering, or Diagnostics.
* Hands-on experience in EV systems, diagnostics, and field issue resolution.
* Experience working with cross-functional teams and product development.

📌 Assistant Manager - Technical Support (North) (Pune)
🏢 Service
📍 Pune