Title: Technical Support L3 - Partner Engagement

Department

Service Delivery India - Qualified Services - Dedicated Tech - Dedicated Tech

Location: Mumbai

Good To Have Skills

Must Have Skills

Communication Skills, Customer Service, Teamwork (Written and verbal communication should be great)

Experience Level

5 - 7 Years (Min 3 yrs)

Continuous night shifts

Excellent Comm skills.

Troubleshooting of (AD & VMware at L2 level) OR (AD & O365 at L2 Level)

Rounds of interview:

Recruiter screening

Technical round 1

Manager Round

HR Discussion

Roles:

Administration and maintenance of Virtualization (VMware, Hyper-V)

Administration and maintenance of O365 email service, ADFS, and AD-Connect.

Administration and maintenance of Azure AD services.

Active Directory maintenance & management, clean-up.

Administration and maintenance of DNS, DHCP.

Administration and maintenance of different Backup Solutions.

Responsible for Business continuity and Disaster Recovery Planning.

Antivirus and Patch Management on Multiple Networks.



Basic Networking.

support level - able to configure switches, routers and run debug sessions using common tools - Mandatory.

Need to work on multi domain tasks like Server Maintenance , disk space management , User creation , allocation of rights , mapping shared drives , backup failure troubleshooting, basic firewall troubleshooting ,

External Skills And Expertise

Fluent English speaker - written and verbal communication skills - Mandatory.

Service-oriented a team player and self-motivated.

Able to work independently and take decisions. Demonstrated ability in managing priorities in a fast-paced environment.

High attention to detail, with the ability and passion to troubleshoot complex problems.

Skills:- System Administration, Active Directory, Communication Skills, Office 365, VMWare, IT service management, IT Solutioning and IT operations

📌 IT Helpdesk Technician (India)
🏢 Rigel Networks
📍 India