Team Lead, Application Support
About Us
As a Team Lead for Application Support you will be working directly with our customers to
troubleshoot their application issues. If you enjoy problem solving, working with complex
software applications, and providing top-notch customer service to enterprise level clients
around the world, then look no further This is an excellent opportunity for a tech savvy,
ambitious individual, to advance their skills in a quick-paced and fun environment.
Responsibilities
Work closely with the Global Support Leadership Team on high profile client projects and
initiatives
Assist with escalation management and case prioritization by monitoring support queues
and coordinating remediation efforts
Ongoing review of dashboards and reporting to identify and advise on trends in the
business
Work directly with customers to troubleshoot and resolve application/system issues
efficiently to drive customer satisfaction
Build relationships and trust with customers on recurring customer meetings through open
and interactive communication




Collaborate with internal stakeholders and management to reduce defects and improve
overall product/system performance
Contribute to customer self-help by authoring relevant knowledge base content
Stay current on technical specifications for WorkForce Software products and Human
Capital Management applications through continuous learning activities
Requirements
Strong technical and analytical aptitude, specifically in complex, enterprise software
applications
Prior technical/system support experience in a customer-facing role is highly preferred
Experience with SQL and writing complex queries
Excellent oral and written communication skills
Prior customer service experience is highly preferred
Experience with business applications, such as Word, Excel, etc.
Must work well as a team member and individually
Familiarity or experience utilizing Java, C#, C++ or 4GL programming languages
Experience or background in HR, Payroll,

📌 WFS_535_Global CS_MGMT 169680 (India)
🏢 ADP
📍 India