This role is required to extend support to Global Operations in building automated solution, Enable AI implementation in Backoffice Operations and managing day-to-day data, draw inferences, identify gaps, establish trends, leverage innovation to transform the reporting and build smart dashboards, AI & automation driven solutions. Incumbent will enable a strong decision support model to equip TCE leaders with relevant and critical business insights through best-in-class MIS and analysis, enabling them to make well-informed strategic decisions

Responsibilities
• Strong LLM, SQL, Tableau, Python, SAS & Power BI skills are needed for reporting, automation, process improvement and monitoring processes
• Provide Analytical & Decision Support to organization through advanced Statistical techniques and Data mining
• Craft a compelling PowerPoint narrative that effectively communicates your analysis to stakeholders, ensuring that it is easily comprehensible.
• Translation of complex analytical output into easily digested insights with clear recommendations




• Identifying opportunities for current automated & custom reporting & analytics solutions around all areas transaction lifecycle
• Have strong understanding of AI and its applicability in Backoffice
• Play a role of catalyst to enable AI adaption in Backoffice
• Acting as an SME on data front for all kind of Operational and SLT reporting
• Ensuring seamless delivery of daily/weekly/monthly reports with other adhoc activities and analysis
• Execute fact-based analysis that helps the Operations in taking decisions to improve process performance
• Partner and collaborate with teams and create insights/MIS that will help stakeholders to understand overall performance of servicing team
• Review and prepare monthly payout for Operational colleagues
• Drive insights from analytics and efficiencies by way of automation
• Develop advanced understanding of data sources and potential usage scenarios.
• Identify new technologies and cap

📌 Analyst-Global Reengineering (Gurugram)
🏢 American Express
📍 Gurugram