Company:
Mercer

Description:

Director - Change & Learning Lead (G)

We are seeking a dynamic Change & Learning Enablement Manager to drive adoption excellence for the the Commercial team, including the MPower CRM Program. This role is central to our mission to transform how Marsh supports clients through modern, intelligent technology solutions. You will partner with transformation leaders, product teams, and stakeholders to orchestrate change initiatives that enable our commercial teams to embrace new capabilities and realize measurable business value.

Purpose
Support the successful adoption of MPower by planning and executing change management and learning activities for product enhancements, global initiatives, and continuous improvement efforts. This role partners with the Change Lead and product teams to deliver consistent, high-quality enablement experiences while executing the MPower Change Playbook.

We will count on you for:

Change Execution
• Execute the MPower Change Playbook to deliver consistent change, communications, learning,



and adoption activities across product enhancements and global initiatives
• Drive AI readiness and acceleration for emerging MPower capabilities
• Coordinate stakeholder engagement, readiness activities, and implementation plans
• Track risks, issues, and change impacts across assigned initiatives
• Serve as a primary point of contact for readiness and adoption questions.

Learning & Enablement
• Develop comprehensive enablement plans for recent capabilities and enhancements
• Coordinate training delivery and manage learning schedules across multiple geographies
• Partner with subject matter experts to ensure learning content is accurate, relevant, and user-focused
• Manage the learning calendar and reinforce adoption through follow-up activities
• Collect and act on learner feedback to continuously improve enablement effectiveness

Communications & Engagement
• Execute global communications and awareness campaigns aligned to

📌 Director - Change and Learning Lead (Gurugram)
🏢 Marsh Mclennan
📍 Gurugram