Job Title
Complaint Handling Specialist
Job Description
Job title:
Complaint Handling Specialist

Your role:
The PMS Complaint Handling Specialist 40 is responsible for providing support and coordination in managing complaints by facilitating communication, analyzing processes, escalating issues, collaborating with stakeholders, documenting findings, and ensuring compliance with regulatory standards for productive post-market surveillance operations. The role involves providing information on product-specific concerns and supporting communication with complaint evaluators and investigators. The role includes documenting and evaluating the complaint handling process for continuous improvement. The role identifies escalation points in basic complaints and participates in team meetings for insights and error documentation.

You're the right fit if: (4 x bullets max)
1. Experience: Must to have 5+ of medtech industry experience
2. Skills:
• Works under direct supervision and established processes and operational policies meticulously,



provides information on basic product-specific concerns, supports responding to questions from complaint evaluators and complaint investigators, ensuring effective communication and support throughout the process.
• Applies analytical skills to efficiently resolve routine requests, impacts their own work results with limited influence on the team, and adheres to established processes and operational policies to achieve objectives and meet deadlines effectively.
• Records the quality of the complaint handling process executed by both the complaint evaluator and complaint investigator, assists in implementing ongoing evaluation and improvement measures to enhance performance and effectiveness in managing complaints.
• Assists in reviewing basic complaints, identifies instances requiring escalation, particularly regarding initial coding assessment, product inquiries, and reportability decisions and addresses routine inquiries about products.
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📌 Complaint Handling Specialist (Pune)
🏢 Philips
📍 Pune