12 Oct
|
Jobgether
|
India
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Contractor Relations Representative based in India.
Join a customer-focused team dedicated to coordinating reliable home services and improving the claims experience for homeowners. In this fully remote role, you will connect contractors and trade professionals with service requests, ensuring that customers receive timely assistance when they need it most. You will build and maintain strong business relationships with service providers across designated regions while coordinating appointments and tracking work orders. By combining effective communication, organization, and problem-solving, you will help ensure smooth claims operations and high customer satisfaction. You will also use CRM systems and performance metrics to maintain accurate records, monitor progress, and identify potential service issues. This opportunity is ideal for a proactive professional who enjoys relationship management, operational coordination,
and working with US-based teams in a rapid-paced environment.
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Accountabilities:
• Complete assigned daily tasks and operational activities according to management priorities, established procedures, and performance expectations.
• Build, develop, and maintain strong business-to-business relationships with contractors, technicians, and trade partners across designated service areas.
• Identify and assign appropriate technicians or trade partners to incoming work orders, ensuring that service requests are handled efficiently and coverage requirements are met.
• Contact and follow up with contractors to confirm scheduled appointments, verify availability, and ensure timely execution of assigned service requests.
• Communicate with customers to provide contractor or technician details, share relevant updates, and deliver a positive and reliable service experience.
• Source additional contractors when existing netwo
📌 Contractor Relations Representative (India)
🏢 Jobgether
📍 India