About the role
The Advantages team is a cornerstone of Rippling's product offerings, and the Benefits Operations Health Carrier Connections team is essential for ensuring a seamless, automated flow of enrolment and eligibility data across both 1st-party and 3rd-party carrier networks. We manage a high volume of complex health insurance data exchanges every month, and we're looking for an Operations Supervisor to lead our India-based team of Customer Experience (CX) Specialists. In this role, you will manage a dedicated team of individual contributors, driving operational excellence, unblocking technical hurdles with carriers, and ensuring our clients experience flawless benefits administration
Your team will be responsible for managing end-to-end CX cases, directly addressing health insurance connection issues, and ensuring an outstanding experience for our clients. By focusing on rapid dispute resolution, proactive carrier communication, and maintaining top-tier data accuracy,



your team will play a crucial role in keeping client operations running smoothly while delivering world-class customer satisfaction
This role requires you to be a proactive problem-solver, supporting your team in addressing and resolving complex health insurance system and process issues. You will not only guide your team through identifying root causes but also contribute to implementing fixes that prevent future connection delays and data mismatches. Your work will involve significant collaboration with clients, 1st-party and 3rd-party health carriers, external vendors, and various internal departments. Ultimately, you will have a major impact on the success of Rippling's Benefits platform and the overall satisfaction of our customers
What you will do
• Oversee and guide a team of Health Carrier Connection CX Specialists, providing the support necessary to ensure the smooth handling and resolution of 1st-party and 3rd-party health insurance carrier connection cases.
• Lead critical and comple

📌 Supervisor, Benefits Operations (Bengaluru)
🏢 Rippling
📍 Bengaluru