MARCUS BY GOLDMAN SACHS

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency, and simplicity.

YOUR IMPACT

We are looking for an experienced Operations Team Leader, who has a passion for fraud detection and investigation work, to join our growing fraud operations team. If you work in risk operations environment, and have solid people management skills, we want to hear from you.

OUR IMPACT

Our division provides critical operational functions to ensure our customers can manage their accounts with us easily and securely. From day one, our customer support leaders play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. You will join and support our US Deposits Back Office function.





RESPONSIBILITIES AND QUALIFICATIONS

Job Summary:

• Lead, manage and supervise the day-to-day operations of a team of 15-18 representatives

• Monitor and evaluate performance of the team, rewarding behaviors and/or performance when appropriate and addressing performance and behavioral issues as they arise

• Train, provide direction and enforce policies and standards to help the staff achieve departmental goals and objectives

• Establish schedules for team members

• Assist with interviewing and selection of team members and serve as a role model/mentor to your team and others

• Conduct weekly one-on-ones and bi-monthly staff meeting, as well as on-the-spot coaching / feedback

• Monitor and assign cases and work closely with the QA teams to manage ongoing professional and personal development of operations team members

• Create and maintain an environment with intense focus on c

📌 Wealth Management-Digital Operations-Back Office Fulfilment-Analyst-Hyderabad
🏢 Goldman Sachs
📍 Hyderabad