Applications Support SpecialistPune, IndiaJR014384 **Key Responsibilities** **Incident & Problem Management** + Lead **major incident (MI)** bridges and restore service with minimum business impact. + Handle all **L3 escalations** , perform deep diagnostics across Java, JVM, middleware, OS, and infra. + Own **technical RCAs** , drive long‑term and systemic remediation. + Identify recurring failure patterns and risks. **Reliability Engineering** + Apply **SRE principles** : SLIs/SLOs, error budgets, resilience patterns. + Tune **JVM parameters** , analyze thread/heap dumps, and improve performance. + Influence application architecture for **fault tolerance, scalability, and recoverability** . + Validate **DR readiness** , failover behavior, and resilience testing outcomes. **Change, Release & Risk** + Provide **technical approval** and risk assessment for high-risk changes. + Enforce **operational readiness** for current apps and major releases. + Ensure changes meet **audit, compliance, and regulatory expectations** . **Automation, Monitoring & Observability** + Build advanced automation using **Shell/Python/PowerShell** . + Develop frameworks for **health validation** , automated recovery, and compliance checks. + Define observability standards; optimize alerts and improve **MTTR** . **Leadership & Mentorship** + Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles. + Act as a trusted technical advisor to stakeholders and leadership.



**Skills & Qualifications** **Technical (Mandatory)** + Strong knowledge of **application architecture, distributed systems, and middleware** . + **Java expertise** : JVM internals, GC, memory management, thread/heap dump analysis, performance tuning. + **.Net -** CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning. + Robust **Unix/Linux** , networking basics, and advanced scripting ( **Shell/Python/PowerShell/VBS** ). + Advanced **SQL** and understanding of databases; Autosys (or equivalent scheduler). + Handson with **observability tools** : **Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.** **Reliability & Operations** + Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering. + Experience in **regulated production environments** . **Soft Skills** + Strong technical leadership and decision‑making. + Clear communication during high‑pressure incidents. + Ownership mindset and business awareness. **Experience & Education** + **7-12+ years** in Application Reliability, Production Support, SRE, or platform operations. + Bachelor's degree in **Computer Science/Engineering** or equivalent. + ITIL, cloud, or industry certifications (preferred). + Banking/financial domain experience (preferred). **Working Conditions** + On‑call and after‑hours support as required. + Fast‑paced environment with multiple priorities. + Hybrid working model JR014384

📌 Applications Support Specialist (Pune)
🏢 Ensono
📍 Pune