Join a client service team supporting a growing payments business in India. You will be the trusted point of contact for corporate clients, owning escalations and ensuring issues are resolved quickly and accurately. This role suits someone who puts clients first, understands payments operations and technology, and can troubleshoot complex transactions with urgency and clear judgement.

As a Payments Client Service Account Manager - Associate in Client Service Account Management, you will manage a portfolio of corporate clients and act as the primary contact for escalations, prioritisation, and support for large-value or complex transactions. You will work closely with operations and technology teams to troubleshoot issues, manage maintenance requests, and keep transactions moving smoothly. You will also track service performance through key metrics and support initiatives that improve client experience and service efficiency.
Job responsibilities
• Manage a portfolio of corporate clients as a service relationship manager, supporting day-to-day payments servicing needs.




• Act as the primary point of contact for escalations and prioritisation requests, including support for large-value and complex transactions.
• Troubleshoot client issues by partnering with operations and technology teams, driving timely resolution and transparent communication.
• Manage account maintenance-related requests and help improve client interaction flows through process enhancements.
• Track key performance indicators and service metrics, identifying themes and driving actions to improve service outcomes.
• Support transformation initiatives that enhance client experience and operational efficiency.
• Build and maintain strong client relationships through proactive engagement and consistent follow-through.

Required qualifications, capabilities, and skills
• Bachelor’s degree.
• Minimum 8 years of experience working in client servicing roles at a banking institution.
• Strong understanding of pa

📌 Payments Client Service Account Manager (Bengaluru)
🏢 JPMorgan Chase
📍 Bengaluru