About Us

Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of communication APIs, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. They’re a $100 million Series D-funded company with $60 million in ARR.

About the Role

As a Customer Success Manager at Exotel, you will play a pivotal role in ensuring the success and satisfaction of our customers, particularly within the International(Africa) cluster.




Prior experience in a Presales/Solutioning role facing customers is preferable
You will be responsible for driving retention revenue targets, identifying upsell/cross-sell opportunities, and fostering current logo sales.
Additionally, you will collaborate closely with Account Directors to align with company goals and revenue objectives. This role demands a strategic mindset, strong technical acumen, and a deep understanding of customer needs in the communication technology sector.

Key Responsibilities:
- Manage a portfolio of enterprise customers serving as their primary business point of contact with high-touch engagement throughout their CX journey
- Develop and execute a 2-in-a-box strategy with Account Directors to maximize revenue and gross profit targets.
- Understand customers’ business value drivers, success criteria, and KPIs to develop Customer Success Plans (actionable blueprints by which Exotel and its customers can achieve mutual success)
- Esta

📌 Senior Customer Success Manager-Africa (Gurugram)
🏢 Exotel Techcom
📍 Gurugram