Operations Senior Team Leader - Risk & Fraud
If you are interested share your resume at [email protected]
Noida
Roles & Responsibilities:
• Domain Expertise: Drive risk mitigation strategies utilizing deep expertise in E-commerce fraud, including Chargebacks, Account Takeovers (ATO), Collusion, Identity Theft, and AML.
• Client Relationship Management: Serve as the primary point of contact for clients, proactively communicating volume trends, addressing queries, and delivering strategic business reviews.
• Operational Excellence: Optimize seamless operations by collaborating with WFM and Quality teams to govern AHT, occupancy, and shrinkage while ensuring all service levels are met.
• Data-Driven Leadership: Conduct rigorous WoW analysis of KPI metrics to generate actionable insights and present performance trends to senior management.
• People Development:



Lead and motivate a high-performing team through structured coaching of Team Leads, focusing on performance enhancement and superior customer experience.
• Strategic Governance: Align process goals with span-level KPIs through regular review meetings and a disciplined approach to operational governance.

Eligibility Criteria:
• 4–7 years of experience in a BPO/Shared Services environment, with at least 2 years in a Risk, Fraud, or AML (Anti-Money Laundering) domain.
• Excellent verbal and written communication for reporting and stakeholder management.
• Proven experience in a client-facing role is required
• Proven experience leading a team (Acting AM level) in a rapid-paced environment.

📌 Operations Senior Team Leader (Noida)
🏢 TELUS Digital
📍 Noida