Company Description HighRadius provides a unified Agentic AI platform for the Office of the CFO, integrating more than 180 specialized agents to streamline end-to-end finance operations. The platform supports critical processes across Order-to-Cash, Close & Reconciliation, Consolidation & Reporting, Accounts Payable, B2B Payments, and Treasury. HighRadius focuses on measurable operational KPI improvements by directly mapping them to specific agents on the platform. With typical implementation timelines of 3–6 months, the company delivers value for over 1300 enterprises worldwide, including brands such as 3M, Unilever, Bristol-Myers Squibb Company, Red Bull, and Lufthansa. HighRadius is consistently recognized as a market leader by Gartner, IDC, and Forrester, offering candidates a chance to work with cutting-edge technology in a high-growth environment.

Job Summary:
We are looking for a highly skilled and experienced Support Manager to lead our Functional Support Consultant team. This team is responsible for providing high-quality support for our robust and scalable SaaS products.



As a Support Manager, you will be a key leader, ensuring our team delivers continuous, delightful customer experiences and resolves issues efficiently.
Key Responsibilities
• Team Leadership: Lead and manage a team of Functional Support Consultants, fostering a people-first mentality and a collaborative workplace. You'll be responsible for coaching, mentoring, and developing your team to ensure they are the "ultimate HighRadian ambassador".
• Performance Management: Monitor team and individual performance against key metrics and SLAs. Use your knowledge of support KPIs to drive continuous improvement in areas like response time, resolution time, and customer satisfaction.
• Operational Excellence: Oversee the day-to-day operations of the support team, ensuring that best practices for service delivery are followed. You will manage ticket queues, dynamically prioritize issues, and multita

📌 Senior Technical Support Manager (Hyderabad)
🏢 HighRadius
📍 Hyderabad