Job Description Summary:

Primary Location: Gurugram, India
Role Type: Individual Contributor

The Senior Manager, Supply Chain Excellence will play a critical role in driving customer service improvements across channels, across bottling partners through high-impact strategic initiatives, operational transformation programs including processes & capabilities, and digital enablement. This position requires a strategic thinker with strong influencing orientation, capable of influencing a highly matrixed ecosystem involving bottling partners, OU Networked teams.

What You’ll Do for Us:
Driving supply chain excellence through people, process & technology dimensions including but not limited to:
• Enable transformational programs including strategic initiatives like setting up the supply chain organization structure at bottlers, customer service groups, S&OPs; & performance management.
• Design & Enable Future-ready Customer Supply Models & Network e.g., Segmented supply chains.
• Support the design and implementation of standardized customer service governance mechanisms,



operational playbooks, and performance management framework.
• Drive Supply Chain Process Automation leveraging AI/RPA & Digital Capabilities (inhouse & 3rd Party).
• Partnering with bottling partners through I-Ops and OU Networked teams to drive change management and adoption of recent ways of working.
• Bring outside-in perspectives, market benchmarks, and leading practices to strengthen supply chain excellence, customer service operations and transformation roadmaps.

Qualifications & Requirements:
• MBA in Supply Chain, Operations, Business Administration, or related field
• 10+ years of experience in supply chain, customer service operations, order management, or bottler operations within FMCG, beverage, consumer goods, or related industries.
• Project Management Experience in driving cross functional priorities & decision making.
• Good to have proven experience managing operations across multiple b

📌 Senior Manager, Supply Chain Excellence (Gurugram)
🏢 The Coca-Cola
📍 Gurugram