Overview

Lead the SAP Integration, Data & AI (D&AI;), and LLM Observability strategy, enabling seamless integration across all Observability platforms, Event Management, AIOps, and enterprise monitoring ecosystems. Drive the architecture and delivery of SAP and non-SAP integrations, ensuring unified telemetry, event correlation, intelligent automation, and AI-driven operational insights. establish governance and standards, and accelerate adoption of GenAI, LLM Observability, and Agentic AI capabilities to improve operational visibility, resilience, and business outcomes.

Responsibilities

• Architect and lead enterprise-scale ServiceNow ITOM Health, Event Management, and Observability solutions aligned to business and technology objectives.

• Define and lead SAP platform integration with ServiceNow ITOM and enterprise observability platforms, enabling end-to-end service visibility and operational intelligence.

• Architect SAP and non-SAP integrations across ServiceNow, observability platforms, enterprise applications, and infrastructure ecosystems.





• Drive event management and intelligent event correlation capabilities across D&AI; platforms to improve signal quality, service health, and operational response.

• Design scalable event ingestion and monitoring integrations using SNMP, REST APIs, MID Servers, syslog, webhooks, and streaming interfaces.

• Define enterprise strategies for event normalization, de-duplication, correlation, suppression, prioritization, and enrichment to reduce alert noise and improve actionable intelligence.

• Build and govern integrated observability frameworks spanning AppDynamics, Grafana, SolarWinds, Elastic, Splunk, and third-party monitoring platforms.

• Lead CMDB governance, CI lifecycle management, relationship accuracy, service mapping, and CSDM alignment to establish a reliable service topology foundation.

• Design and implement service health dashboards, operational KPIs, executive reporting, and business-aligned observabi

📌 Platform Integration-Deputy Director (India)
🏢 PepsiCo
📍 India