Role Summary-
To Improve customer satisfaction and enhance AIS share of business by focusing on OEM Sales.

Roles & Responsibilities (KRAs)-
• Increase customer satisfaction, resulting in profitable and sustainable relationship with customer.
• To generate current enquiries with the help of existing contacts to increase revenue.
• Increase share of business.
• Mid Term planning.
• Annual planning.
• Monthly planning, weekly planning.
• Sales forecasting accuracy.
• Achieve sales as per target.
• To monitor competitor activities in order to define company strategy and response to customers.
• Collection of payment as per agreed terms in order to ensure cash flow.
• Customer credit control as per policy.
• To implement and maintain systems/processes like TS-16949, TQM & ISO-14001.
• Order to cash for improved productivity and control.
• Great exposure with west region OEM customers/OEM sales.
• Major exposure of handling Hyundai Customer & Askok Leyland.

Role Indicators (KPIs)-
• Customer vendor rating.
• Vendor Awards.
• No. of complaints received.
• Customer visit.




• Closing of open issues as per target(QCDDM).
• VOC meeting
• Customer engagement program.
• No. of RFQs generated(New & existing projects).
• No. of orders finalised (target vs actual).
• Chance sale loss.
• Monitoring of industry trend through primary and secondary data.
• Timely submission of sales plan.
• Monitoring and control of sales plan (CSP).
• Variation in sales plan vs actual.
• Budgeted sales v/s actual.
• Share of business & Loss in sales.
• 3C report(company, customer, competitor).
• Competitor share of business.
• Competitor activity at customer end (customer visit, PPM, delivery performance etc.).
• Competitor technology & product upgradation.
• Payment receipt (plan vs actual).
• Collection of C-forms.
• Customer outstanding and overdue.
• Bad debt and payment at rest.
• Number of Non-conformities (External/Internal).

Preferences-
• 3-8 Years of experience.
• B. Tech./B.E.- Mechanica

📌 Deputy Manager- OEM (India)
🏢 Asahi India Glass Limited (AIS)
📍 India