Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients.

Want to help us make a difference?
Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.
Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles.
To meet our challenges, we are looking for a Digital I&Ops; Service and performance management lead within the Digital team This position will be located in Mumbai.
Our Team
Digital is a key enabler of the company strategy, with the ambition to innovate in our Business and operating models through the use of digital technologies.
If you want to be a part of a global and fast transforming team, working in a dynamic setting, join us
Your mission? (position purpose)
The Digital I&Ops; Service & Performance management lead leads the design, governance, and continuous improvement of IT service operations, performance management, and operational enablement across Global Digital.




The role ensures reliable, measurable, and optimized IT services by combining ITIL practices, observability, and Infrastructure & Operations (I&O;)-driven automation capabilities.

He/She provides leadership in the implementation and continuous improvement of ITIL Service Management practices, including :
• Service Operation (Event, Incident, Problem Management, and Request Fulfilment)
• Service Design (Service Catalog, Service Level Management, Availability, IT Service Continuity, and Supplier/Vendor Management)
• Service Transition (Change Management, Service Asset & Configuration Management, and Knowledge Management)

He/She drives the governance and delivery of IT Operations managed services (Infrastructure and Workplace), including contractual and operational performance.
He/She ensures effective measurement, reporting, and communication of IT services and application performance through d

📌 Digital I&Ops Service (Mumbai)
🏢 Roquette
📍 Mumbai