International Voice Support Executive
Company: DATACLAP Digital Ventures LLP
Location: Saravanampatti, Coimbatore, Tamil Nadu
Work Mode: Work from Office
Employment Type: Contract, with the possibility of full time conversion based on performance
Number of Openings: 2
Experience: Minimum 1 year in an international voice process
About DATACLAP
DATACLAP Digital Ventures LLP is a Coimbatore-based AI data services company supporting technology companies across North America and Europe. Our services include data annotation, human-in-the-loop review, AI model evaluation and data processing.
We are building a dedicated customer phone support team for one of our long-standing clients in the United States. We are looking for reliable and customer-focused professionals who can communicate confidently with US customers and follow established procedures accurately.
Role Overview
As an International Voice Support Executive, you will handle inbound and outbound customer calls for a US-based client. You will work with clear, written Standard Operating Procedures (SOPs), document customer interactions,



track follow-up actions and escalate issues when necessary.
This role is suitable for candidates with international voice-process experience who are comfortable working fixed evening or night shifts and can maintain professional communication with US customers.
Key Responsibilities
• Handle inbound and outbound calls with US customers in a clear, polite and professional manner.

• Understand customer queries and follow the client's SOPs to provide appropriate assistance.

• Communicate information accurately and ensure customers understand the next steps.

• Record call summaries, customer details, outcomes and follow-up requirements in the client's CRM or designated systems.

• Follow call-handling guidelines, scripts, escalation procedures and documentation standards.

• Escalate unusual cases, complaints or requests that fall outside the approved SOPs.

• Maintain call quality, re

📌 International Voice Support Executive (Coimbatore)
🏢 DATACLAP DIGITAL
📍 Coimbatore