About the Organisation: Tripare is a B2B AI-powered business travel platform helping companies manage corporate travel, bookings, expenses and the overall travel experience from one place.

About the role: Corporate travel doesn’t always happen during office hours. A flight can get cancelled at 2 a.m., a traveller may need to be rebooked urgently, or a client may have a question about an invoice or expense claim.

We’re looking for someone who can take ownership of Tripare’s travel and expense support function — handling complex cases themselves, putting the right processes and SLAs in place, and eventually building a team as the client base grows.

What you’ll do:
• Handle traveller and client queries over phone, email and chat, including bookings, changes, cancellations, reissues, refunds, no-shows and hotel issues.
• Manage travel disruptions end to end, including flight cancellations, delays, alternate bookings and hotel arrangements.
• Handle expense and reimbursement queries, including claim status, receipts, policy exceptions and approval flows.




• Be the day-to-day point of contact for client Travel/Admin Managers.
• Conduct regular service reviews with clients and track open issues.
• Take ownership of escalations and ensure they are closed within agreed SLAs.
• Identify recurring issues and work on the root cause rather than just resolving individual tickets.
• Set up and track support metrics such as response time, resolution time, FCR, CSAT and refund turnaround.
• Coordinate with airlines, hotels and other suppliers for refunds, waivers and invoice corrections.
• Create SOPs, FAQs and response templates and train current team members.
• Work closely with the tech/product team on recurring product issues and test fixes before release.
• Manage shift planning and team rosters as the support team grows.

What we’re looking for:
• Around 5 years of experience in corporate travel support, fulfillment or a similar role.
• At least 1–2 years of experience leading a

📌 Customer Support Lead (Gurugram)
🏢 Tripare AI
📍 Gurugram