?Key Responsibilities
• Lead end-to-end Oracle ERP post-implementation support and maintenance activities.
• Manage production support teams across Oracle Fusion modules including Financials, Procurement, HCM, and related applications.
• Ensure timely resolution of incidents, service requests, bugs, and enhancements within defined SLAs and KPIs.
• Lead L2/L3 support, troubleshooting, root-cause analysis, production fixes, and escalations.
• Oversee solution delivery activities including requirement analysis, design, development, unit testing, deployment, and production validation.
• Coordinate functional, technical, QA, development, and business teams for successful delivery.
• Manage enhancement requests and ensure proper testing, documentation, approvals, and deployment.
• Drive continuous improvement, problem management, and preventive actions to improve application stability.
• Manage stakeholder communication, governance meetings, status reporting, risks, issues, and escalations.




• Monitor support metrics, ticket backlog, SLA compliance, resource utilization, and overall service performance.

?Required Skills
• 8–12+ years of experience in IT Project Management, Oracle ERP support, or enterprise application delivery.
• Strong experience with Oracle Fusion Cloud ERP implementation/support projects.
• Positive understanding of Oracle modules such as Financials, Procurement, HCM, etc.
• Experience managing production support and application maintenance teams.
• Strong knowledge of Incident, Problem, Change & Release Management.
• Experience managing SLAs, KPIs, risks, escalations, and project dependencies.
• Excellent communication, documentation, stakeholder management, negotiation, and leadership skills.
• Experience working with global stakeholders and cross-functional teams.

📌 Senior Project Manager (Bengaluru)
🏢 VDart BPM
📍 Bengaluru