Your role

This position is responsible for the technical success of omni-channel support and technical guidance within the Global Support Organization for multiple products/ solutions and underlying technologies using superior expertise in technical skills, guidance, mentorship, and leadership.

You Will

• Managers are expected to deliver a superior customer experience by exhibiting our core principles.
• Sr Professional Staff. A seasoned, experienced qualified with a full understanding of how to lead and develop a customer facing team focused on optimising the customer experience.
• Complete understanding and wide application of principles, theories, and concepts in the field. General knowledge of other related disciplines. Strong understanding of the various tools and procedures that a modern support organisation uses to accomplish the job.
• Works with minimal supervision, conferring with a supervisor on unusual matters.
• Requires daily decision-making capabilities and actions that may not be reviewed by superiors.



Assignments are broad in nature and need ingenuity and originality to solve, but must also feed into a global strategy to ensure best practice is optimised and adhered to.
• Assists staff members with all aspects of their job. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. May play a role in high-level projects that have an impact on the company’s future direction. Must be able to communicate comfortably at multiple levels whether management or technical.
• Owns and accountable for the overall performance of the regional tech support team, ensuring skills and behaviors are meeting (or exceeding) required standards, identifying performance gaps and driving improvements to ensure customer experience is maximized. Coaches at individual and team level to drive performance.
• Is primary escalation point for technical support within the region, utilizing the professional network and navigating the

📌 Technical Support Manager (Sultanpur Lodhi)
🏢 Edwards Vacuum
📍 Sultanpur Lodhi