About Outline India
Outline India is a research and data organisation working across India and South Asia. We conduct field research, impact evaluations, and policy studies with organisations working across areas such as education, health, livelihoods, and social development.

Role Overview
This role will suit a senior operations professional who can diagnose complex problems, bring teams together around solutions, and ensure that new systems are embedded—not just documented.

? Location: Gurgaon / Delhi NCR
? Work mode: Full-time, in office
⏳ Experience: 10+ years
? CTC: Up to ₹16 LPA, based on experience and fit

Key responsibilities
• Partner with senior leadership to identify organisation-wide operational priorities.
• Lead structured reviews of existing workflows, roles, gaps, and decision-making processes.
• Develop future-state processes that improve quality, speed, visibility, accountability, and scalability.
• Lead cross-functional projects from problem definition and process design to piloting, implementation, and review.
• Define process owners, decision rights,



service expectations, and escalation pathways.
• Develop practical SOPs, operating manuals, process maps, and implementation plans.
• Work with relevant teams to design trackers, and operating reviews.
• Identify implementation barriers and adapt processes based on feedback and operational evidence.
• Maintain a prioritised pipeline of improvement initiatives and report progress to leadership.
• Build a culture of ownership, process discipline, learning, and continuous improvement.

Experience and capabilities
• 10+ years of experience in process excellence, business operations, programme operations, transformation, or organisational development.
• Experience leading the team of 40+ growing organisation.
• Strong skills in process mapping, root-cause analysis, project planning, change management, and performance measurement.
• Experience in the development, research, consulting, or social-impact sec

📌 Process Lead – Organisational Systems (Gurugram)
🏢 Outline India
📍 Gurugram