AI Strategy & Operations (AISO)
Location: Bangalore

About the Team
Navi’s GenAI team is transforming how AI powers financial services in India. We are embedding advanced AI that directly impacts millions of users across Lending, Payments, Insurance, and Investments. As a cross-functional team of engineers, researchers, and product leaders, we work at the intersection of cutting-edge AI and real business problems—shipping rapid, learning constantly, and scaling what works.

About the Role
The Associate Manager - AISO (AI Strategy & Operations) role is a position focused on executing prompt engineering, testing, and debugging tasks for AI powered applications. The role supports the development and maintenance of AI chatbots and automation use cases under guidance from senior team members.

Must Haves
● Strong written and verbal communication skills in English
● High attention to detail and quality
● Logical reasoning and structured thinking
● Ability to analyze text outputs and identify inconsistencies or logical gaps
● Strong problem-solving skills with a practical,



solution-oriented mindset
● Ability to learn new tools, workflows, and AI concepts quickly
● Comfort working in ambiguous and iterative environments
● Bachelor’s degree in any discipline (Preferred backgrounds: Economics, English, Psychology, Marketing, Social Sciences)

Preferred Skills
● Exposure to AI tools, chatbots, or LLM-based platforms
● Strong comprehension and critical analysis skills
● Ability to break down complex problems into structured evaluation scenarios
● Familiarity with structured documentation and reporting

What You’ll Do
● Develop and iterate prompts for AI based applications.
● Test AI outputs across multiple scenarios, edge cases, and user journeys
● Identify prompt-level failures, hallucinations, and inconsistent behavior
● Analyze interaction logs and transcripts to improve bot accuracy
● Execute bulk testing using internal tools
● Document findings, improvements, and version up

📌 AI Strategy (Bengaluru)
🏢 Navi
📍 Bengaluru