Job Description

Job Description - After Sales Manager

Marut Drones is looking for an experienced After Sales Manager to lead and manage after-sales service operations for its drone products. The role will be responsible for ensuring smooth commissioning and installation, timely technical support, warranty and repair management, customer training, and effective resolution of service issues.

The ideal candidate should have robust technical knowledge of drones/UAVs, hands-on experience in troubleshooting and service operations, and the ability to lead service teams while maintaining high customer satisfaction.

Key Responsibilities

• Drone Commissioning & Installation
•
• Lead and manage the commissioning and installation of drones at customer locations.
• Ensure proper configuration, testing, inspection, and handover of drones after deployment.
• Coordinate with technical and operations teams to ensure smooth installation and commissioning.
• Train customers on drone operation, maintenance, safety, and basic troubleshooting.




• Ensure all installation and commissioning activities are completed according to company standards and timelines.

• After-Sales Service & Customer Support
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• Manage the overall after-sales service process, including technical support, troubleshooting, repairs, maintenance, and customer assistance.
• Act as a key point of contact for customers regarding post-sales technical and service-related issues.
• Ensure customer queries and service requests are addressed promptly and effectively.
• Build and maintain strong relationships with customers to improve satisfaction and retention.
• Collect customer feedback and identify recurring service issues and areas for improvement.
• Ensure customer concerns are resolved within agreed timelines.

• Troubleshooting & Technical Support
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• Diagnose and support the resolution of technical issues related to drones, components, systems, and associated software.
• Guide service engineers and technicians in

📌 After Sales Manager (Hyderabad)
🏢 Marut Drones
📍 Hyderabad