Job description:

Job Description Role Purpose
The purpose of the role is to drive and improve delivery for mega-gamma/ key growth accounts by providing creative solutions through automation and next generation technologies, ensuring right talent supply chain to enhance customer satisfaction and lead organic growth.

͏ Do
• Delivery Management• Ensure seamless delivery of projects in a Mega Gamma/ Key Growth Account • Drive and deploy account/ project delivery structure by evaluating the budget, costs, risks and staffing requirement
• Ensure 100% compliance to Project SLA’s, information security protocols etc (all customer’s contractual obligations)
• Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA
• Ensure adherence to program/ project charter in terms of schedule, quality, efforts and cost
• Drive account health across projects by conducting periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations




• Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the account/ project requirement
• Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes
• Collaborate and influence internal key stakeholders to ensure fulfillment, technology support and flawless delivery of projects

͏ • Client Relationship Management• Engage with client to opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients and enhance share of business
• Conduct regular customer connects (meetings/ visits/ video-conference) and Management Review Meetings (MRM) with client management/engagement managers to understand customer’s current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation
• Identify and close early warn

📌 ACCOUNT DELIVERY HEAD (Kolkata)
🏢 Wipro
📍 Kolkata