The Service Manager (Prisons) provides strategic and operational leadership for WIP’s prison-based services, primarily at HMP Bronzefield.

The postholder is responsible for high-quality, trauma-responsive service delivery, effective staff management, solid partnerships, safeguarding, performance and delivery against contractual and organisational objectives.

Reports to: Head of Justice Programmes

Direct reports: Prison, housing, domestic abuse and health advocacy staff

Start date: TBC – subject to successful MOJ prison vetting

Salary: FTE £42,989 per annum (inclusive of £3,990 Southeast weighting)

Working hours: Full time – 35 hours per week

Contract: Fixed term until 31 January 2028 (Maternity Cover)

Location: Hybrid HMP Bronzefield

Key Responsibility Areas





• Lead and take accountability for the effective operational delivery and ongoing development of WIP’s prison-based services.
• Provide effective leadership and management to staff, fostering a positive, inclusive, supportive and accountable team culture.
• Maintain oversight of quality, safeguarding, risk, performance and client care across prison-based services.
• Build and maintain effective partnerships with prisons, probation and other relevant agencies to ensure coordinated support for women.
• Represent WIP and advocate for the needs and experiences of women affected by the criminal justice system.
• Monitor outcomes, outputs and contractual requirements, using data, feedback and learning to demonstrate impact and improve services.

📌 Interim Service Manager (Shahbad)
🏢 Clinks
📍 Shahbad