Customer Service Team LeadBookLeaf Publishing | New Delhi
Location: 2E/18, BLK Tower, Jhandewalan Extension, Near Metro Station Gate No. 2, Recent Delhi – 110055
Employment Type: Full-time | On-site
Working Days: Monday to Friday
Working Hours: 10:00 AM – 6:00 PM
Experience Required: 3–5 years in Customer Support, including at least 1 year in a team leadership role
About BookLeaf PublishingBookLeaf Publishing is a growing self-publishing company that helps authors bring their books to life through publishing, printing, global distribution, and marketing services.
We work with authors at different stages of their publishing journeys and are committed to providing a transparent, responsive, and reliable customer experience.
As we continue to grow, we are looking for a hands-on Customer Service Team Lead who can take ownership of daily support operations, guide the team, resolve escalations, and ensure that every author receives timely and meaningful assistance.
About the RoleWe are looking for someone who can do more than simply supervise a team.




The ideal candidate is an experienced customer support professional who is comfortable working directly with customers, managing a busy ticketing workplace, coaching team members, and taking responsibility for unresolved issues.
As the Customer Service Team Lead, you will be responsible for ensuring that the team functions efficiently, customer concerns are addressed within defined timelines, and service quality remains consistently high.
This is a hands-on leadership position requiring strong execution, accountability, and problem-solving skills.
Key Responsibilities1. Team Leadership & Daily Operations
• Supervise day-to-day activities of the customer support team and ensure smooth operations.
• Allocate tickets and responsibilities based on workload, urgency, and team capacity.
• Monitor productivity, attendance, task completion, and individual performance.
• Conduct regular team check-ins to review priorities, pending issu

📌 Customer Service Team Lead in Delhi (India)
🏢 BookLeaf Publishing
📍 India