Job Summary

• Support CRMx platform
• Partner with Tech to create platform enhancement
• Work closely with Business to update the platform functionality, provide data validation and support go enhancement go-live

Key Responsibilities

Individual Contributor role

Business Reporting & Analytics

• Produce dashboard enhancement, scorecards and management reports
• Validate and sense check client and business data sets from multiple sources
• Support ad hoc analysis requests from business stakeholders

Platform and KPI enhancements

• Work closely with Business to identify enhancement opportunities and bridge gaps in metric reporting on the CRMx platform
• Partner with Technology teams to drive the 2-week sprint cycles on dashboard upgrade
• Maintain wallet share dashboards and drive improvements with evolving insights

UAT and UVT support

• Conduct UAT and UVT for final tech releases of enhancements on the platform/s
• Identify bugs and drive timely resolution of the issues with Technology teams to meet monthly release/ go- live timelines





Data validation & Process check

• Have keen understanding of the internal sources and the data pertaining to client information (revenue, deals, etc.)
• Provide end to end data validation and follow monthly data refresh cadence for the CRMx platform
• Responsible for maintaining and improving the quality of data shared with the third party for wallet share analysis
• Develop and maintain vendor submissions and transposing external data into easily consumable insights
• Identify, assess, and control risks related to the Bank’s interactions with external vendors
• Automate processes to build scale and improve controls across the end-to-end workflow

Support Frontline business teams

• Partner with Coverage Bankers, Sector teams, BPMs to share specific data requirements for client analytics w.r.t revenue streams, deal pipeline, risk assessment of the client’s portfolio, wallet share, cross- sell signals etc.
• Ensure insights outpu

📌 Business Analyst (Bengaluru)
🏢 Standard Chartered India
📍 Bengaluru