Job Requirements

Role/ Job Title: Lead - Senior Lead - Branch Operations

Function/ Department: Wholesale Banking Operations

Job Purpose: 'To manage Branch Operations and ensure superior service delivery to clients . The incumbent should ensure to put effective controls in place so that processes are being followed wrt internal SOPs and Regulatory guidelines.He/She need to maintain and exercise effective control over allotted product portfolios and ensure that services to customers are of the highest standard.

He/She is responsible to handle escalations and iron out any processing gaps which are identified. He /She should be able to generate ideas and convert this as a Project. Project Management is of the key resposibility.

Roles & Responsibilities:

• Responsible for managing key transformation projects, independantly or along with Subject Matter Expert. Track progress, Lead from the front, hold relevant teams accountable and ensuring the right outcomes.
• .



Responsible for implementing Quality controls and monitoring mechanism for Wholesale Branch Operations & Client Servicing| CAD & Treasury operations unit.
• Constantly review, improve and manage production measurement tools and standards across teams within unit
• . Support delivery of defined management information reports on time and with accuracy, including dashboards for senior management
• Manage budget and actual costs for unit
• Effectively run the governance for weekly reviews & other periodic all-hands meetings with teams within Branch Operations & Client Servicing| CAD & Treasury Operations .
• Effectively run the governance for KPI review with Head of Branch Operations & Client Servicing| CAD & & Treasury Operations; monitoring adherence to quality systems, targets across all quadrants i.e. cost, service, risk and people.
• Refine the metrics on an ongoing basis and stabilize the data collection and computing methodologies to minimize input and maximize output.
• Support any other requirement an

📌 Senior Lead (Mumbai)
🏢 IDFC FIRST Bank
📍 Mumbai