Key Responsibilities
Technical & Medical Device Support
● Provide Tier II technical support to clients and clinical research sites through phone,
email, and other support channels.
● Troubleshoot issues involving connected medical devices, Bluetooth connectivity, mobile
applications, data synchronization, and the ZEPHYRx platform.
● Diagnose hardware, software, connectivity, configuration, and user-related issues and
provide explicit, step-by-step resolution guidance.
● Support respiratory technologies including spirometry, FeNO, oscillometry, PEF, and
connected medical devices.
● Document troubleshooting activities, resolutions, and follow-up in support systems.
● Escalate complex or unresolved issues to Product, Engineering, Technology, or other
appropriate teams.
● Identify recurring technical issues and communicate trends and potential improvements
to internal teams.
Clinical Trial Site Training
● Conduct training for clinical research sites on medical devices and
study workflows.
● Train site personnel on device setup, operation, Bluetooth pairing, and basic




troubleshooting.

● Provide training and support related to respiratory technologies and at-home
assessments.
● Track site training and proficiency requirements and coordinate follow-up or retraining as
needed.
● Adapt training and technical guidance to users with varying levels of technical
experience.
Documentation & Process Improvement
● Maintain troubleshooting guides, SOPs, training materials, FAQs, and knowledge
resources.
● Document recurring technical and device issues and contribute to improvements in
support and training processes.
● Collaborate with Clinical Operations, Project Management, and Technology teams to
improve the client and site experience.
Qualifications
● Bachelor's degree in health sciences, respiratory therapy, clinical research, biomedical
sciences, healthcare technology, engineering, or a related field; equivalent experience
may be considered.
● Experience providing Tier II technic

📌 Technical Support Specialist in Healthcare Domain (New Delhi)
🏢 Innospark Ai
📍 New Delhi