Job Title : Associate – Founder’s Office (CX + OPs)
Experience: 2–5 Years
Location: Bengaluru, India (In office)
Employment Type: Full-Time (6-days Work Week)
Compensation: ₹5–8 LPA (CTC)

About Stance HealthStance Health is an evidence-backed physiotherapy and performance healthcare company focused on injury prevention, pain management, movement optimization, rehabilitation, and performance enhancement. Through technology-backed assessments, evidence-based treatment protocols, and long-term strength programs, we help individuals recover better, move better, and perform at their highest potential.
We currently operate 5 centres across Bengaluru — HSR, Whitefield, Indiranagar, JP Nagar, and Koramangala — delivering 5,000+ sessions every month. As we continue expanding across Bengaluru, we are building the systems, processes, and customer experience capabilities required to scale Stance into a leading high-performance healthcare brand.

About the RoleWe are looking for an Associate – Founder’s Office (Customer Experience)



to work closely with the founding team to improve the end-to-end customer experience across Stance Health.
In a service-led healthcare business, customer experience goes beyond how a customer is greeted or how their queries are handled. It is shaped by every interaction — from the first enquiry and appointment booking to the centre visit, service delivery, follow-ups, and the customer's ongoing journey with Stance.
You will be responsible for identifying gaps in this journey, improving customer-facing processes, ensuring operational consistency across centres, and working with different teams to turn customer feedback into measurable improvements.
This is a hands-on, cross-functional role that combines customer experience, centre operations, process improvement, and business execution. You will regularly visit centres, interact with frontline teams, analyse customer-related data, resolve recurring issues, and implement initiatives that improve customer

📌 Associate – Founder’s Office (Bengaluru)
🏢 Stance Health
📍 Bengaluru