Role Summary

VegNonVeg is looking for a Customer Success Executive who is passionate about delivering exceptional customer experiences and building long term customer relationships. The ideal candidate will act as the voice of the customer, ensuring that every interaction reflects the brand's commitment to service excellence.

This role requires an individual who is empathetic, solution oriented, and capable of understanding customer concerns while working collaboratively with internal teams to drive resolutions. The successful candidate will be responsible for handling customer interactions across multiple channels, resolving issues efficiently, and contributing to a seamless customer journey.

Key Responsibilities

Customer Support & Query Resolution

• Handle customer queries through email, chat, social media platforms, and other support channels.
• Respond to customer concerns in a timely, skilled, and empathetic manner.
• Investigate and resolve customer complaints while ensuring a positive customer experience.




• Manage customer escalations and coordinate with relevant teams to ensure effective resolution.
• Provide accurate information regarding products, orders, deliveries, returns, exchanges, and company policies.

Customer Experience Management

• Identify customer needs and proactively provide appropriate solutions.
• Build and maintain strong relationships with customers through transparent and engaging communication.
• Deliver a high standard of customer satisfaction across all touchpoints.
• Take ownership of customer issues and ensure complete closure.
• Take the extra mile to engage customers and create memorable brand experiences.
• Consistently look for opportunities to enhance the overall customer experience.

Refunds, Returns & Order Support

• Manage refund, return, exchange, and cancellation requests.
• Conduct root cause analysis (RCA) for customer complaints and recurring issues.
• Coordinate with logistics, warehouse, finance, and retai

📌 Customer Service Executive (India)
🏢 VegNonVeg
📍 India