Join NTT DATA Business Solutions, a global leader in SAP consulting and digital transformation. As part of the NTT DATA Group, we collaborate with over 16,700 professionals in 30+ countries to deliver innovative SAP solutions that help businesses thrive.
Take the next step in your career and become a trusted partner to our global customers. In this role, you'll support and optimize complex SAP landscapes, drive operational excellence, and contribute to impactful digital transformation projects, all while growing your expertise within a world-class team.
Would you like to take the next step in your career and be part of our highly qualified team?
Job Title: Service Delivery Manager
Experience: 12+ years in SAP Delivery / AMS Operations
Employment Type: Full time
Location: All NDBS Locations
About the Role
We are looking for an experienced Service Delivery Manager (SDM) to lead the offshore delivery and governance of multiple SAP Application Management Services (AMS) engagements supporting our US-based customers.
The SDM will be responsible for ensuring high-quality service delivery, customer satisfaction, team efficiency, SLA compliance, and proactive collaboration with onshore delivery counterparts. The ideal candidate should bring strong expertise in SAP AMS operations, incident/problem/change management, service governance, and stakeholder management across time zones. Certifications like ITIL, PMP, or Scrum Master are desirable.
Roles & Responsibilities:
1. Service Delivery & Operations Management
• Lead and govern end-to-end SAP AMS delivery for assigned customers across modules
• Monitor and ensure SLA/KPI compliance, zero backlog aging, and ticket quality adherence through proactive oversight.
• Drive root cause analysis, trend monitoring, and problem management to minimize recurring incidents.
• Oversee the change management process, ensuring smooth release coordination and minimal business impact.
• Ensure offshore operational stabil
📌 Service Delivery Manager (Hyderabad)
🏢 NTT DATA Business Solutions
📍 Hyderabad
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