Note: Hiring on behalf of our client

Role OverviewKredit.Pe is looking for curious, customer-first Contact Center executives who want to build a long-term career in fintech. You will resolve credit card, UPI payment and loan queries across voice, chat and email and also learn how digital payments work from the inside.
If you enjoy solving problems, picking up current products quickly and asking "why" behind every customer issue, this role is built for you.
Detail Requirement• Department: Customer Experience / Operations
• Experience: 1–3 years in a banking or fintech contact center
• Channels: Inbound/outbound voice, live chat, email
• Work week: 6 days, rotational weekly off
• Shifts: Rotational (morning, general, evening; weekends and holidays as rostered)

Why Join Kredit.Pe• Learn fintech end to end: Hands-on exposure to credit cards, UPI, digital lending, KYC and fraud prevention.
• Structured learning: Product and process training at onboarding, plus regular refreshers as new products launch.
• Coaching, not just monitoring:



Weekly coaching to sharpen your communication and problem-solving.
• Visible growth path: Performers move into Senior Agent, Quality Analyst, Process Design, Trainer or Team Leader roles.
• Your ideas count: Frontline insights on customer pain points feed directly into product and process improvements.

Key ResponsibilitiesVoice• Handle inbound and outbound calls on credit card applications, statements, card activation/blocking, UPI and payment failures, loan queries and refunds.
• Authenticate every caller per bank security protocols before sharing account information.
• Handle escalated and dissatisfied customers calmly; de-escalate and resolve on first contact wherever possible.

Chat• Manage 3–5 concurrent live chats with accurate, well-written and timely responses.
• Follow approved templates while personalising replies to each customer's issue.

Email• Respond to customer emails within the defined turnaround time (TAT) in clear, grammat

📌 Contact Center Agent (Bengaluru)
🏢 Red Swan Labs
📍 Bengaluru