About Zoca

Zoca is a fast-growing AI-powered platform built for local and multi-location businesses — helping salons, spas, restaurants, and retail brands manage their teams, customers, and growth all in one place. Through intelligent agents handling bookings, content, loyalty, and customer success, we're simplifying growth for business owners across the country.

About The Role

We are looking for a passionate and customer-first Customer Service Executive to join our growing team. In this role, you will be the first point of contact for our customers, ensuring they receive prompt, empathetic, and effective support across all touchpoints. If you love solving problems, communicating clearly, and making customers feel genuinely taken care of — this role is for you.

What You'll Do

Customer Support

• Respond promptly and professionally to customer queries via phone, email, and chat
• Identify, troubleshoot, and resolve customer issues efficiently and empathetically
• Handle a high volume of customer interactions while maintaining quality and response time standards




• Conduct proactive follow-ups to ensure customer issues are fully resolved and satisfaction is maintained
• Assist new customers with onboarding, product setup, and initial configuration to ensure a smooth experience
• Educate customers on product features, updates, and best practices to help them get the most out of Zoca

Customer Retention & Engagement

• Build strong relationships with customers and act as a trusted point of contact
• Proactively identify customers who may be at risk and escalate concerns to the relevant team
• Gather and document customer feedback to help improve products and processes
• Contribute to improving overall customer satisfaction scores (CSAT/NPS)

Internal Collaboration

• Collaborate with cross-functional teams to escalate and resolve complex customer issues in a timely manner
• Document all customer interactions accurately in the support system, ensuring explicit records o

📌 Customer Service Executive (Bengaluru)
🏢 Zoca
📍 Bengaluru