About the Role:

Zynetic is looking for a Customer Support Executive to handle customer queries, resolve issues, coordinate with internal teams, and ensure a smooth customer experience across our EV charging network and technology platforms.

Key Responsibilities:
● Handle customer queries through calls, email, WhatsApp, and support tickets.
● Troubleshoot basic charging, payment, account, and app-related issues.
● Create, track, and follow up on support tickets until closure.
● Coordinate with operations and technical teams for issue resolution.
● Monitor open complaints and ensure SLA-based resolution.
● Maintain accurate customer interaction and issue records in CRM/ticketing systems.
● Identify recurring issues and escalate critical incidents.
● Support customers with charger usage, payments, refunds,



and general enquiries.
● Maintain a professional and customer-first approach at all times.
What We Are Looking For
● Strong spoken and written English.
● Valuable communication and problem-solving skills.
● Experience in customer support, call centre, technical support, or operations preferred.
● Comfortable using CRM, ticketing, and customer support tools.
● Ability to handle multiple queries and follow up until closure.
● Patient, organised, and highly customer-focused.
● Experience in EV, mobility, SaaS, fintech, or technology businesses is an advantage.

CTC - 3 - 4 LPA
Experience - 2 Years

📌 Customer Support Executive (Noida)
🏢 Zynetic - EV Charging Network
📍 Noida