About the RoleWe are looking for a customer-focused and responsible Support Executive to assist international customers with queries related to our online platform. The ideal candidate should have excellent communication skills, a problem-solving attitude, and the ability to provide timely customer and basic technical support.

Key Responsibilities• Handle international customer queries through calls, emails, and chat.
• Provide basic technical support and troubleshoot platform-related issues.
• Understand customer concerns and guide them towards appropriate solutions.
• Escalate complex technical issues to the relevant team.
• Maintain accurate records of customer interactions and reported issues.




• Coordinate with internal teams to ensure timely resolution of customer concerns.
• Deliver a professional and positive customer support experience.

Requirements• Good verbal and written English communication skills.
• Basic computer knowledge and familiarity with web-based applications.
• Robust problem-solving and customer-handling skills.
• Willingness to work night shifts aligned with US business hours.
• Ability to learn new tools, applications, and processes quickly.
• Experience in a SaaS company, product-based company, or POS (Point of Sale) system will be an added advantage.

📌 Customer Support Executive (Indore)
🏢 Sofmen Technologies
📍 Indore