Process Improvement & PEAKOS Manager

Salary: £40,000 per annum

Contract: Permanent

Hours: 37.5 hours per week

Location: Remote, UK

Travel: Minimal occasional business travel, with expenses compensated in line with company policy.

About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for more than 750 of the world’s leading and digital-first brands.

Our cutting-edge CX solutions, technology and expertise help our clients meet their operational needs and deliver seamless customer experiences in the moments that matter.

The Role

Are you passionate about continuous improvement, operational excellence and using data to drive meaningful business results?

We’re looking for a Process Improvement & PeakOS Manager to join our Performance Improvement function, supporting operational excellence across our US and EMEA markets.

This is an opportunity to combine hands-on performance improvement with independent operational assurance.



You’ll work with teams across Operations, Continuous Improvement, Learning, HR and Workforce Management to improve customer satisfaction, productivity, quality and profitability.

A key part of your role will be assessing how effectively Foundever®’s PeakOS framework is implemented across assigned countries and campaigns. You’ll identify gaps, challenge ineffective practices and ensure corrective actions are delivered, tracked and sustained.

We’re looking for someone who is analytical, commercially aware and confident engaging with stakeholders at all levels — someone who can build trusted relationships while maintaining the independence to challenge when standards aren’t being met.

What You’ll Be Responsible For

• Performance improvement: Monitor operational results, identify trends and root causes, and lead initiatives that improve customer satisfaction, productivity, quality and profitability.
• PeakOS assurance: Cond

📌 Process Improvement (Chamoli)
🏢 Foundever
📍 Chamoli